Account & data deletion

Delete your Study Surge account.

Use this public page to request permanent deletion of your account and associated personal data. You do not need to be signed in or have the app installed.

Request deletion Read the privacy policy

Three clear steps

How to request deletion

1
Identify the product
Choose one app or ask us to delete your account across all Study Surge products.
2
Send the prepared email
Use the email linked to the account where possible. Include the account email or username, then send the request to hello@studysurge.co.za.
3
Complete verification
We may ask for proportionate proof that the account is yours. We will confirm when active-system deletion is complete and explain any record that must be retained.

Products covered

One route for the whole product family

This deletion page is operated by Study Surge and covers accounts or associated data used by the products listed here.

App names

Study Surge: Learning Games, Grade 12 All Subjects, Grade 12 Life Sciences A+, Grade 12 Parent, Grade 12 Teacher, Simple Study and UniHub.

Store developer

Grade 12 All Subjects and Grade 12 Life Sciences A+ are listed by Galane. Account and data requests for them are handled through Study Surge.

What happens to your information

Data deleted and data that may be kept

We delete the account and associated personal data from active systems, except for limited records that must be retained for the reasons and periods below.

Deleted or de-identified

Your sign-in account, active sessions and account identifiers.
Your profile details, username, school, profile photo or avatar and preferences.
Cloud study data linked to you, such as generated study packs, uploads, personalised notes, goals, saved items, quiz or game attempts and mock-exam results.
Parent, guardian, teacher, learner, class and invitation relationships linked to the deleted account.
Posts, comments, stories, messages and uploaded media that Study Surge controls, or the identifying link to that content where de-identification is the appropriate deletion method.
Notification tokens and identifiable product analytics directly linked to the account.

Kept only where necessary

A minimal record of the deletion request and its completion may be kept for up to three years so we can prove that the request was handled and prevent misuse.
Payment, subscription, reward and payout records may be kept for the period required by tax, accounting, fraud-prevention or dispute law. South African tax records are generally retained for five years, and longer while an audit or dispute remains open.
Safety reports, moderation evidence and records subject to an investigation, court order or legal hold are kept only for the relevant case or legally required period.
Deleted authentication or other provider-held backup copies may take up to 180 days to leave live and backup systems, depending on the service involved.
Statistics that have been irreversibly de-identified or aggregated may remain because they can no longer be connected to your account.

Important distinctions

Before you delete

Subscriptions: Account deletion does not automatically cancel an Apple App Store or Google Play subscription. Cancel renewal in the store where you subscribed.
Files on your device: Downloaded PDFs, exported notes and other local files remain on your device until you delete them. Copies you shared outside Study Surge are not controlled by us.
Learning Games: The current Learning Games app keeps progress locally and does not require a cloud account. Clear the app's storage or uninstall it to remove that local progress.
In-app deletion: Grade 12 All Subjects also has Profile > Delete Account. Use this web request when you cannot access the app or when you want associated records across products deleted as well.

Need help with the request?

Email hello@studysurge.co.za and write Account deletion request in the subject.

Start request